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1. How long will it take to get my instrument?
Generally all applications will be approved within 2 business days. Delivery then takes place via Australia post with delivery times depending on your address. Usually this is within 3 working days.
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2. Is there a minimum rental period?
YES. All rentals have a minimum rental period of 3 months. After this initial rental period you may continue to rent the instrument, return the instrument or take the option to purchase the instrument.
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3. If I rent a 2 hand instrument do I get to choose the brand?
When renting a 2nd hand instrument we will always allocate the best quality/condition instrument. These may include Yamaha, Jupiter, Bach or Pearl. You can request your preferred brand in the additional comments section of the application and we will do our best to accommodate your request.
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4. What does the Protection/Maintenance option cover?
If you select to have our Protection/Maintenance plan you will be covered for Fire & Theft and general maintenance for wear and tear to the instrument. This plan DOES NOT cover accidental loss or damage, or loss in transit. We strongly recommend you take out transit insurance with Australia post if you need to return the instrument.
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5. How do I pay the monthly rental payments?
Payments are debited on the same day each month from either your nominated bank account via direct debit or a credit card. We only accept Mastercard or Visa. If the debit falls on a weekend or public holiday, the payments will be debited on the closest business day.
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6. What date will I be charged?
If using a credit card, your card will be debited each month on the same date as your original application was approved. To keep administrative fees to a minimum, customers who have provided bank account details to be direct debited, will have their rentals debited on the 1st of each month or the next working day. Confirmation of your payment date will be included with the paperwork enclosed with your instrument, it is your responsibility to have sufficient funds each month on this date to avoid extra fees. Where the date of debit is affected by public holidays, weekends or other circumstances MIR will debit your account on the next available billing day.
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7. What do I have to do to my instrument when it arrives?
Nothing. All instrument come set up and ready to play. Instruments that require accessories such as reeds will have a new reed fitted. Ongoing costs of accessories and consumables such as reeds, oils, grease etc… are the customers responsibility.
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8. How much of my rental payments go towards buying out the instrument?
After the initial rental period of 3 months, you may apply to purchase your instrument. 100% of rental payments (excluding protection/maintenance payments) is deducted from the Recommended Retail Price of the instrument for a period up to 12 months. From the 13th to 24th months an additional 50% of rental payments is taken off the RRP. You can call us at any time throughout the rental contract to obtain a balance for purchase.
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9. Do I get a warranty when I purchase my rental instrument?
YES. If you have purchased a new instrument we will transfer the balance of the 3 year warranty. For example, if you purchased your instrument after 12 months, you would have 2 years of warranty transferred.
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10. How do I return the instrument?
If you need to return the instrument for any reason, including maintenance, you need to organize this at your own convenience and expense. We recommend using Australia Post with insurance and registered. You may also choose to use the return address label enclosed with your original paperwork. The instruments must be packaged either in a box or bubble wrap. It needs to be sent to PO.Box 87 Kenthurst NSW 2156. If returning in person or by courier please send to 32/286 New Line Rd, Dural NSW 2158. Remember if you are returning an instrument to cease a rental contract, it needs to be in our possession before the debit date otherwise the next months rental will be charged.
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11. What happens if I need repairs and servicing?
If you have the optional Protection/Maintanance plan, applicable repairs and servicing will be done free of charge. It is however your responsibility to get the instrument to us at your expense for this maintenance. If you do not take out this optional Protection/Maintenance then all servicing and repairs need to be organized by the customer. We recommend that instruments are serviced by a qualified technician at least once every 2 years. If instruments are not returned in working condition, you will be charged for the appropriate service or repair by our onsite technician. This would generally be $88 for a general service.
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